Samsung Washing Machine Fault Codes (Later)

These are common fault or error codes used in Samsung washing machines and most of them use the same fault or error codes when the washing machine has a problem or a spare part fails. These particular codes are used on later models from about 2006 or so on-wards.

These fault codes for Samsung washing machine and washer dryer models will displayed as a digital code, exactly as you will see below, in an LED or LCD panel or display on the front of the washing machine.

Before you start any investigation of the fault or even remove the lid of the washing machine or washer dryer please read and fully understand this article in full and pay particular attention to the safety and information notices at the bottom of this page as they contain extremely important information!

Please remember to support our site by buying Samsung spares from our spare part store and, if you decide that you really need an engineer please support the local repairers that help make this site possible, you can find an engineer using the engineer search facility.

Samsung Washing Machine Fault Codes

Like other fault codes these written for washing machine repairers and not for the general public by Samsung and UK White goods and they assume a certain level of competence on the part of the user in diagnostic routines. We have added some notes to try to assist you in determining the nature of the fault you have but, you will still need to investigate each failure on its own merits. Please check that any Samsung washing machine spares recommended are suitable for use on your particular model and production code or serial number. If you are unsure about the suitability of any spare part please ask to ensure that you get the correct spares for your washing machine.

Please, don't guess or assume as spares can be altered on a production run with the same model number having several different alternative components used.

5E

Washing machine has failed to drain the water If water level frequency is still lower than the reset level frequency (25.20kHz) in 10 minutes after starting of water drain, this error will occur. This error will be released using Start/Pause button, the washing machine will restart and attempt to fdrain the water out again. ·         Check pump filter is clear and there are no obstructions ·         Check the drain hose for obstruction ·         Check the drain hose is not kinked ·         Check the drain pump filter and clean if required ·         Check the air chamber and pressure sensor hose ·         Check drain pump ·         Check drain pump rotor ·         Check connections to water drain

4E

Water fill time out The washing machine has failed to fill with water in a reasonable time. If there is no higher change in water frequency than 100Hz for 2 minutes during the initial time of water supply and if water level doesn't reach the preset level in 10 minutes, this error will occur. This error will be released using Start/Pause button, the washing machine will restart and attempt to fill with water again. ·         Check water supply is on, clear and not frozen ·         Check the air chamber and pressure sensor hose for blockages ·         Check water inlet valve ·         Check wiring to water inlet valve ·         Check connections to water inlet valve ·         Check the main control PCB

dE	Washing machine door detected as being open ·         Check door is closed correctly and latched ·         Check door handle for damage or wear ·         Check door safety lock if inoperative replace door lock ·         Check door lock wiring

UE

Washing machine has detected an imbalanced load This error code is more for information purposes than actually a fault as such. What the washing machine is telling you is that it has been unable to sort the laundry load and correctly spin without a risk of damage due to an unbalanced load. This error will clear when you restart the machine but do sort the laundry reduce or increase the load as required and for more information on load imbalances please see this article. ·         Reload the washing machine and attempt to spin again ·         Check the installation of the washing machine for level and balance ·         Check for small loads as small loads will cause an imbalance error

3E

Motor tacho fault detected Can also be caused by be main PCB If the motor tacho signals are inputted less than 2 for 2 seconds after main drive motor started, this error will occur. ·         Check motor ·         Check motor tacho ·         Check all connections and blocks to the motor ·         Check connections on the main control module ·         Check main control module

bE	Motor triac short error Can be a short circuit to motor or PCB If the motor tacho signals are inputted more than 300 every 1sec in the operational interval less than 90RPM, this error will occur. ·         Check mains supply ·         Check main control module ·         Check main drive motor

OE

Washing machine has detected an overfill situation This error code can be caused by overfoaming which is a result of overloading (see this article) or by overdosing or, incorrect detergent as the pressure sensor will falsely read that there is too much water in the washing machine. Also check the pressure sensor and that the machine has not actually overfilled with water. If an abnormal water level frequency is sensed (for occurrence of Over Flow :21.00kHz), Auto Power Off may release this error and continuously progress water drain until the frequency reached 25.00kHz. If Over Flow is also sensed even after the following check of water level frequency indicating that error, the washing machine will attempt to drain the water from the tank. ·         Check for overfoaming or over soaping ·         Check the air chamber and the pressure switch hose ·         Check water level sensor ·         Check wiring to water pressure sensor ·         Check connections to water level sensor ·         Check main electronic controller

LE	Water leak detected If more than 4 times of water supply and safe water level of Heater are sensed for each course, this error will occur. ·         Check for any water leaks

HE

Water heating error detected For this error code you need to check both the water heater or element and thermistor, basically the washing machine is reporting a fault on the heating circuit with this fault code but it is not capable of identifying exactly where the fault actually lies. This error will be released by turning off power switch. Display : “HE1"(Over Heat), Display : "HE2", indicating no operation of the heating element. ·         Check water heating element  ·         Check heater for contunuity ·         Check thermistor or temperature sensor ·         Check the thermistor resistance ·         Check wiring to water heating element ·         Check connections to water heating element and temperature sensor

tE

Water heating sensor error detected If thermistor circuit is abnormal, this error will occur. If the thermistor is lower than 0.2V or higher than 4.5V, this error will occur. This error will be released by turning off Power S/W. ·         Check thermistor or temperature sensor ·         Check the thermistor resistance ·         Check wiring to water heating element ·         Check connections to water heating element and temperature sensor

IE

Water level sensor fault This fault code is fairly self-explanatory and tells you that the washing machine has detected an error with the pressure sensor or pressure switch. If the above frequency signals are displayed longer than 5 seconds, it indicates pressure switch fault. The washing machine will drain the water for 3 minutes for this error, and turn OFF water drain pump. ·         Check water level sensor ·         Check wiring to water pressure sensor ·         Check connections to water level sensor ·         Check main electronic controller

CE	Abnormal water temperature detected Water drain begins if abnormal water temperature is sensed at the initial time of water supply. If the frequency higher than 25.20KHz is sensed, water will be drained by force. ·         Check thermistor connections ·         Check thermistor

You must understand certain things before you begin or attempt any repairs on your own and we want to make these points very, very clear to anyone that decides to investigate one of these or any other washing machines:

·       We are not responsible for your safety, you are and by using this guide you accept that and accept that any damage that you may cause and work undertaken is entirely at your own risk.

·       We will advise the common causes of the fault codes but we cannot guarantee that any parts or work recommended will resolve the issue. It is entirely your responsibility to diagnose your particular problem and resolve it.

·       We are not responsible for you buying spares that do not resolve the problem, this is down to your own diagnosis not ours.

·       No warranty is inferred, implied or given.

You also have to understand that fault or error codes are not a "magic bullet", they will not tell you what the problem is, they will only offer you an indication of where the problem lies and they are no substitute for good old fashioned diagnostic skills. You can find out more about what fault codes actually tell you in this article. So please be well aware that, even with this new found knowledge you will still have to actually be capable of investigating and diagnosing the problem and this means adhering to basic appliance safety for working on them. As, if you don't and tell the engineers in the forums that you hooked up components to a live feed, worked on a live appliance and so on they will be a whole heap less willing to help you in our washing machine forums because they will assume that you are trying to commit suicide and are not safe working on your machine.

Please do note that manufacturers can and do change fault codes without notice and we cannot guarantee that these error codes will apply to your particular model as all codes apply to a wide range of appliances and not normally any one specific model. To determine if these fault codes do apply to your particular Samsung washing machine model please post a request to confirm this in the forums.

Below is Summary Error cords,

Old Code	New Code	Cause	Solution	Comment
12E	bE1	Power switch fault	No contact in power switch	If fault remains a service call is advisable
18E	bE3	Switch error	Relay fault	Service call advisable
AE	13E	Signal com error	Communication error between PCB's	If problem persists a service call is advisable
bE2	14E	Button error	Press & hold the button for 1 min	If error code persists a service call is advisable
EA/EB	3E	Tacho error	Switch off the power/reconnect and try again	If error code persists a service call is advisable
	3E1	DD Motor fault	Check DD motor	Service call advisable
	3E2	DD Motor fault	Check DD motor	Service call advisable
	3E3	DD Motor fault	Check DD motor	Service call advisable
	3E4	DD Motor fault	Check DD motor	Service call advisable
E1	4E	Water supply error -Not enough water entering the W/M	Check water supply is turned on and the water hoses are not kinked	If water supply OK, a service call is advisable
4Ed	4E1	Water temp error	Feed hoses oppositely connected	Advise customer
	4E2	Water temp error	Water too hot for selected wash	Advise customer
E2	5E	Water drain error - Water not draining from W/M	Ensure that the drain hose is not kinked and the debris filter is clear, switch off the power/reconnect, the drain pump should operate to drain W/M	If problem persists a service call is advisable
	8E	Over current error	Switch off the power/reconnect and try again	If error code persists a service call is advisable
PH1	9E1	Power error	Power supply error	Advise customer
Plo	9E2	Power error	Power supply error	Advise customer
	bE	Motor TRIAC short error	Switch off the power/reconnect and try again	If error code persists a service call is advisable
E8	CE	Abnormal water temperature	Switch off the power and try again W/M may operate drain pump automatically.	If error code persists a service call is advisable
	CE	Cooling error/warning	During holding water program temp of water is over 55C	If error code persists a service call is advisable
	dE	Door open error - The door is not closed correctly	Check that the door is closed	If the door closes OK and the fault code persists then a service call is advisable
	dE1	Door lock switch error -	Check that the door is closed	If error code persists a service call is advisable
	dE2	On/Off  switch error -	Excessive heat build up in the coil due to button being  operated continuously	Advise customer, if problem persists a service call is advisable
F	FE	Fan error	Fan fault	Service call advisable
	HE	Abnormal water temperature	Thermistor sensed temp over 100C	If problem persists a service call is advisable
E5	HE1	Water heater error - Over heated	Switch off the power/reconnect and try again	If error code persists a service call is advisable
E6	HE2/6E	Water heater error - Heater not getting hot	Switch off the power/reconnect and try again	If error code persists a service call is advisable
	HOT	Air temp error/warning	Air temp higher than 70 c	Advise customer
E7	1E	Pressure switch error - Faulty part	Switch off the power and try again W/M may operate drain pump automatically for up to 3 minutes	If error code persists a service call is advisable
E9/11E	LE	Natural drain/Water leak error	Check that the level of the drain hose is not lower than the base of the W/M, check for water on the floor? If no trace of water switch off the power/reconnect and try again	If leak found and from W/M or error code persists a service call is advisable
E3	OE	Over flow error - Too much water (foam) has entered the W/M	Too much washing powder/liquid may have been added. Switch off the power/reconnect, the drain pump should operate to drain W/M	If problem persists a service call is advisable
E3	oF	Over flow abnormal	Water has reached over flow level	If problem persists a service call is advisable
	t1	In test mode	Switch off the power/reconnect	If error code persists a service call is advisable
	t2	In test mode	Switch off the power/reconnect	If error code persists a service call is advisable
EC	tE	Thermister abnormal error	Switch off the power/reconnect and try again	If error code persists a service call is advisable
	tE1	Thermostat error	Thermostat faulty	If error code persists a service call is advisable
	tE2	Thermostat error	Thermostat faulty	If error code persists a service call is advisable
	tE3	Thermostat error	Thermostat faulty	If error code persists a service call is advisable
E4	UE	Unbalanced error - The load in the drum is unbalanced	Switch off the power and rearrange or remove some of the items to be washed	A persistent error message may indicate a fault, in this case a service call is advisable